Frequently Asked Questions
As part of our commitment to providing the best possible customer experience, we have compiled a convenient list of frequently asked questions related to our site and our company. Click on a question below to view the answer. If you cannot find an answer to your question, please feel free to visit our contact us page to submit your question by phone, letter, fax, or e-mail. You can also fill out and submit our online form.
How do I change my password?
Enter in your email address and then click password reset. A temporary password will be emailed to you with a link. Click the link and enter the temp password and then it will have you create a new password
Who’s my salesperson?
You can find your specific salesperson by visiting your "My LFI" page.
How do I place an order?
To order from our website, you may either go to the collection page and select the items you would like to purchase and select quick order, or go to the individual item pages and select order from there. Once you have selected all the products you would like to purchase at this time you may either click on the shopping cart to view them and proceed to purchase from there, or just click the checkout button. You can also Contact Us or your Sales Rep to place an order.
What are the terms of sale?
Our credit terms are Net 30 for factored customers. For non-factored customers please contact us. If you need to fax a check for a non-factored Liberty order, please contact us to speak with our Credit Department.
How do I obtain financing?
At Liberty our credit is evaluated and processed through our factor BB&T. Please contact us and speak with our Credit Department to obtain information on how to become a customer or questions regarding your existing account.
When is my order going to be available?
Your orders availability can be found by going to My Reports and viewing Open Orders. In this report you will find the Estimated Ship Date for all of your orders. You can also always contact us .
What is Liberty’s policy on returns?
Click here to find information on our Return Authorization Policy.
What is your policy on freight charges?
Liberty offers different freight options based mainly on which state you are located in. Please contact us and speak with our customer service department to discuss your options.
What is your warranty policy?
Manufacturers warranty is one year from the date of purchase. The warranty will not apply to damage arising from neglect, accidental or intentional damage, freight damage, institutional or commercial use, damage or wear due to exposure to extreme sun light, temperature, moisture or humidity.
Do you offer direct purchasing?
Yes, you can order from Liberty directly off the website once you’ve become a member and logged in. The products can be shipped to you directly from our manufacturing facilities or from our warehouses of inventory.
When’s my direct container arriving?
Under your Open Order report within My Reports you can see the estimated ship date of your direct container. If you have further questions please contact us and speak with someone in our supply chain department.
How do I check my order status (delivery status/tracking)?
Under My Reports you will be able to find information on your Open Orders report, including your estimated ship date and/or estimate arrival date once you have become a member and logged in.
How do I find out your stock status on certain products?
The stock status for each product is available in My Reports and going to Inventory Report.
How do I get a price list?
You can get a price list by contacting your sales representative or by contacting us
Where do I find product details on wood, finish, dimensions, etc.?
Product information for each product is listed on the Spec Sheet. Here it will tell you which wood is used and finishes available, as well as dimensions. If the information is missing or you have further questions, feel free to contact us for more information.
What size TV will this entertainment center hold?
If you go to the product detail of the particular item you will find dimensions, and you can always contact us if you have any questions.
Does Liberty provide anti-tip retraints?
Liberty always keeps safety at the foreront and provides anti-tipping restraints in accordance with industry standards. Anchoring furniture to a wall is an easy process that takes only a few simple steps and can greatly reduce the risk of injury. If you would like additional information or to request an anti-tipping restraint, please contact email@example.com.
Is your product CARB compliant?
Yes. CARB (California Air Resources Board) is an agency that focuses on environmental protection and is responsible for monitoring air quality within California. All products manufactured by Liberty are in compliance with CARB rules and regulations.
Do Liberty products meet Prop 65 requirements?
Yes. Proposition 65 is an initiative aimed at increasing public awareness about the adverse effects of exposures to toxic chemicals. Liberty Furniture rigorously adheres to these standards.
Are you C-TPAT certified?
Yes. C-TPAT is a voluntary, joint government-business partnership focused n strengthening international supply chains and improving U.S. border security.
How do I search?
In the quick search box, enter the product, description, collection, etc. you wish to search for and the matching results will automatically be returned to you.
How do I schedule a pick-up order?
Please provide at least 48 hours notice prior to your desired pick up time. To schedule a pick-up please contact us and speak with our customer service department.
How do I e-mail a picture?
Move your mouse cursor over any picture and right click. You will see an option to "E-mail picture"
What are discontinued items?
Merchandise that is no longer being produced. Please check your inventory stock status report for final quantities.
What are the different types of invoices?
DISINV - DISposal INVoice Customer received a damaged piece and replacement was sent at no charge. Customer needs to pay for the original piece as there is no charge – therefore no credit due for the replacement piece. DONINV - DONation INVoice Customer received a damaged piece and replacement was sent. Customer is instructed to DONATE the damaged item (this instruction can only be given by your Sales Rep or Customer Service Rep) Once the piece has been donated (within 30 days) fax the donation receipt to Liberty Furniture. The credit will close the origination invoice and the original piece should be paid for. INV - Factored INVoice This invoice is due and Payable to BB&T. Standard Terms are Net 30. Payment other than to BB&T Factors (including Liberty Furniture or C/- Liberty Furniture) does not constitute payment. Please ensure all payments are mailed directly to: BRANCH BANKING & TRUST COMPANY P.O. BOX 890011, CHARLOTTE, NC 28289-0011 LIB - LIBerty Invoice This invoice is due and payable to Liberty Furniture. RINV - REPlacement INVoice Replacement pieces are shipped and Return Merchandise Authorization is issued. Customer is required to contact Freight Company (per the instructions on the RMA) to arrange pickup. When the damaged item is received back at Liberty Furniture, a credit will be issued and applied to this Replacement Invoice. Original invoice should be paid in full.
Where can I get catalog pictures?
You can obtain Catalog pictures either by downloading our high-res images from the collection pages, printing of the provided tear sheets on each collection page, or contact us